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FAQs

Exchange Foreign Coins – FAQs

Frequently asked question on our services

Who do you accept currency from?

We are a commercial processor of foreign coins and banknotes. As such we work with UK banks, airports, charities, businesses and public sector organisations.

How much will I get for my foreign money?

We will be happy to provide a fixed price if you wish to send us a currency breakdown to: admin@cash4coins.co.uk

Remember we offer a 100% satisfaction guarantee that the funds will be returned free of any charges if you are not happy with our offer to buy.

Coins and low denomination banknotes have lower exchange rates than those we all see advertised for holiday money. Coins even have a different exchange rate within the same currency.

As an example the USA 1 cent coin has a low exchange rate due to a number of factors.

1. It has a long distance to travel back to the USA before it can be banked

2. It has a very low value to weight ratio making shipping very costly.

3. The sorting and counting time both in the UK and in the USA bank are costly for the value of the coins.

As a result of this we will pay a lower percentage of the original value for the 1 cent coin by comparison to a higher percentage for the USA 25 cents coin/quarter dollar.

This is the same for all foreign coins which must be stockpiled, crated and then shipped to their national bank. They cannot be exchanged in the UK as you are aware and have to be repatriated before we can exchange them. The value, weight and distance home all have a bearing on the offer to buy them from you.

We will endeavour to supply the best rate possible and will email you once the currency is due to be sold and you can accept or decline our offer. All offers include the bank charges for sending the money directly to your bank account.

Do you have a maximum weight?

No, we are a commercial coin and note processor and can handle any weight of coins and notes. Please note that we do not accept weights under 5KG.

Will you collect?

Yes, we will collect for FREE if your coins weigh 5KG or more  – please see our page ‘How to send us coins‘ for more information.

Can I bring my coins to you for exchange?

While we welcome you to drop off your currency directly to us we cannot exchange it on the day. ALL payments are made by electronic bank transfer and we require valid photo ID to verify your identity.

Do I need to provide ID for transactions.

YES, under our obligations for MLR we will carry out ID checks and verification for high value transactions. You can see more information on the ID required and verification information here:  enhanced Money Laundering Regulation checks .

How do I package the coins and notes

You can see a video on how to package your coins and notes here: How to send us coins

Do you exchange foreign coins AND banknotes?

Yes we do, even coins that are no longer legal currency. Some less common currencies will attract very low rates because we will need to accumulate a large quantity before it becomes economical to exchange them. Coins and notes that are no longer legal currency and have not been in general circulation for the last 10 years will have minimal value. We will still accept them but the value will be limited to the metal value and novelty value of the currency.

What happens if my currency is lost in the post before it reaches you?

If you utilise our courier service we will automatically indemnify you for £200 per package that is confirmed as collected by our courier. Additional insurance is free as long as we are notified prior to collection.

How do I contact you?

Tel: 0161 635 0000

Email: admin@cash4coins.co.uk

Postal: C4C Mail Centre, Arena Business Centre, Holyrood Close, Poole BH17 7FJ

Where can I read your website privacy policy?

Here, please click the following link for our Cash4Coins Website basic privacy policy.

How do I contact you if I have problems with your website?

You can contact us by e-mail using Admin@cash4coins.co.uk, call us on 0161 635 0000 or mail us at: C4C Mail Centre, Arena Business Centre, Holyrood Close, Poole BH17 7FJ

We welcome any feedback about our site and any ways you can suggest to make it easier to use.

How secure is my money once it arrives at cash4coins?

All currency is opened under secure conditions. It is weighed and recorded upon receipt. Any damaged packages are inspected and photographed with the results being immediately emailed to the sender prior to counting.

We want you to recommend us so we will endeavour to provide a better service than any other company in the market. You can see the great things that our customers say about us on our customer comments page.

Do I have to sort the coins?

No, we accept mixed consignments of foreign coins.

Will I get a better offer if I sort the coins?

No, all coins have to be be verified and counted by us.

Send your coins to us now

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